Contact Primera Technical Support

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Contact Technical Support
1. Knowledge Base. Many technical questions can be answered by reading our Knowledge Base. For a faster resolution first type your question in the search box below or click on KB to browse through all the articles:

2. Email Support. If the Knowledge Base did not answer your question you may contact our Technical Support Department by e-mail. Please fill out the form below as completely as you can. Complete information helps us better diagnose your problem. Company name is a required entry which will help technicians quickly and easily find your account, so please enter your Company Name accurately and completely. If you do not have a company name please enter the field as follows "Lastname, Firstname". The serial number will be located on the back or bottom of your unit. Primera filters all content on its web site, so profane and discriminatory emails will not reach the intended recipient.

First Name:*

Last Name:*

Email:*

Phone:*

Fax:

Title:

Company:

Address:*

Address2:

City:*

State/Province:*

Postal Code:*

Country:*

Product:*

If other, please specify:

Serial Number:*

Operating System being used?

Software Program:

Please describe your problem (1000 character limit):*

Please describe what you have tried to remedy this problem (1000 character limit):

Please attach the Tech Support Report. Click here to run the report. After you run the report, click Browse to attach it.


	Note: If you do not receive a reply within 24 hours, please check your junk email folder.

3. Telephone Support.

Free Telephone support for all products is available from 8 AM to 6PM CST, Monday through Friday by calling 1-763-475-6669. Extended hold times may be experienced from 11:30 a.m. to 1 p.m. CST.

For sales questions call 1-800-797-2772.

Factory Service.

Factory service of all current Primera products is available at our authorized repair center in Minnesota. You must first contact tech support via one the methods described on this page to setup a Return Material Authorization (RMA). For more information about the repair procedure please read the following article on our Knowledge Base.

How do I send my unit in for repair? How much is it? Where do I send it?

Factory service of the following products by Primera may not possible due to unavailability of replacement parts:

Limited Service Depending on Part Availability		No Factory Service
-Bravo I	-Signature IV	Signature I, II and III	EP-100
-Signature Pro	-Impressa 3	Impressa I	Pictura 310S
-Composer XL, Pro, Plus	-Impressa 2	Signature Z1*
*In warranty exchanges available

Incidents / Tech Support Fee

As of December 17, 2007 Primera will no longer be charging a fee for support of any product including Bravo/Bravo II/Bravo SE and Signature Z1- Primera is pleased to provide free support for the life your product.

Other Support Options:

Email Support
Email support is free for all Primera products. Email is checked several times throughout the business day, and once a day on weekends. To email Technical Support, use the form above.
Fax Support
Fax support is free for all Primera products. You can reach Primera Technical support at 763-475-6998. Faxes are checked several times throughout the business day.
Mail Support
You can mail Primera Technical Support at:

Primera Technology, Inc.
c/o Technical Support Department
Two Carlson Parkway North
Plymouth, MN 55447-4446
U.S.A